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#57079 04/07/11 10:04 AM
Joined: Mar 2007
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Speero Offline OP
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Hi all, hope somebody can help. We have a couple of Hearstart XLs that during routine maintenance it was discovered that the volume of all the audio tones and voice prompt was really low at switch on compared to other units. The audio was clear enough with no interference just really quiet. Volume buttons did not seem to help. Has anybody encountered this before?

Joined: Aug 2007
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Novice
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Yes we have. We just replaced new speakers for the unit.

Joined: Jun 2011
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Scholar
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Hi
If necessary I can provide you with a copy of service manual
yuye

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Speero Offline OP
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Thanks rani, that was my first plan but thought I'd check in case there was something in the settings I had missed.

yuyt, thanks for the offer but I have a copy, unfortunately the troubleshooting only covers distorted or no sound.

Joined: Jan 2006
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I have had the same fault with one of ours recently - all I had to do was to replace the speaker, it's an easy job!

Joined: Aug 2007
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Master
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We have had the distorted sound and it was down to the staff thinking the speaker cover was a button which they pressed regularly until it damaged the speaker. We have changed a number of the covers here as they were perishing.

Joined: Mar 2007
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Speero Offline OP
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Thanx all, have a couple of speakers on order so will keep you posted.

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Speero Offline OP
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First speaker fitted and problem solved, many thanx to those who offered advice.


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