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Asset Management with Multiple Customers
#75364 30/04/20 1:29 PM
Joined: May 2011
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@the!st Offline OP
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Good Day Everyone,

Having recently changed roles within the NHS Trust I work for, I have been tasked with the job of looking into an alternative system to the current one for managing the routine QA of numerous medical devices across numerous locations around the City.

I have had experience of using E-mat in a previous role, Service Desk Plus (Fudged it to work without the Asset module) and QPulse.

They all lacked in one way or another.

E-mat is a bit of a dog in general.
Service Desk is really an IT Help desk ticketing system
QPulse is more of a Quality Management system

I envisage a system along the lines of what a Field Maintenance company might use.

Do any of you use or have experience of such a system for managing many assets across different customer locations, with asset QA scheduling, KPIs, "customer" query recording / handling?

I would appreciate any recommendations / experiences from other members.


Many thanks,

Andy

Re: Asset Management with Multiple Customers
@the!st #75365 30/04/20 1:51 PM
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Adept
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Good afternoon @the1st.
Everyone has a favorite, mine is Medusa created by Softpromedical.
Worth a look. Contact Saqlain Rajpar at saqlain.rajpar@softpromedical.com.


30 years since the Chernobyl disaster and yet we still have no super heroes or zombies.
Re: Asset Management with Multiple Customers
Dustcap #75366 30/04/20 2:12 PM
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@the!st Offline OP
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Thank you Dustcap,

I will be sure to check it out.

Re: Asset Management with Multiple Customers
@the!st #75367 30/04/20 2:56 PM
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Super Hero
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Originally Posted by @the!st
I envisage a system along the lines of what a Field Maintenance company might use.
You could make enquiries at said companies ... Althea, Avensys, BCAS, et al. smile


If you don't inspect ... don't expect.
Re: Asset Management with Multiple Customers
Geoff Hannis #75368 30/04/20 3:05 PM
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@the!st Offline OP
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Thanks Geoff,

I have indeed contacted a few, however I was hoping for some insight from Hospital based EBME users. I feel that their experience would add value smile

Re: Asset Management with Multiple Customers
@the!st #75372 01/05/20 8:31 PM
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Technologist
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Hi, I have used a range of DB's and now just configuring Aims Mobile3, my trust is the first in the UK.

1 member likes this: John Sandham
Re: Asset Management with Multiple Customers
@the!st #75486 02/07/20 9:53 AM
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Scholar
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We have been using e-Quip Asset Management software across four sites, company listen to feedback and provide excellent support. You can get a trail download I think if you contact them, it has many modules to it.

http://www.e-quip.uk.net/


Solihull Hospital
University Hospitals Birmingham
1 member likes this: John Sandham
Re: Asset Management with Multiple Customers
@the!st #75488 02/07/20 11:22 AM
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Hero
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Ask the question to anthonycharleshancock@gmail.com the question you have posted here.


If you think hiring professionals is expensive, try hiring amateurs!
Re: Asset Management with Multiple Customers
Neil Porter #75490 02/07/20 9:39 PM
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Huw Online Content
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Hero
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Originally Posted by Neil Porter
Ask the question to ******@gmail.com the question you have posted here
Hi Neil,
Who is this person? Do you know if he would he mind having his email address posted here?

Last edited by Huw; 02/07/20 10:32 PM.
Re: Asset Management with Multiple Customers
Huw #75493 03/07/20 12:40 PM
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Hero
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Huw,
I have spoken with Anthony and he has no problem with this, he was designing an asset management programme that included 'estates' as well as BME and it is a very good programme. Unfortunately my ex-boss decided to purchase Asset Plus from GE even though I informed him that this is a BME programme and will not cover the rest of the maintenance, electrical, mechanical, civil and more, we were looking for a programme that covered the hospital OMD and not just BME. The system from Anthony can be modified for any hospital or healthcare centre.


Neil


If you think hiring professionals is expensive, try hiring amateurs!
1 member likes this: Huw
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