Things have changed - we are assessed under CQC judgement framework towards the end of the year. We need to evidence its all maintained correctly (erm, outcome 11?) (ie to manufacturers recommendations) and by technically competent individuals. I am sure they are competent, but the point is how we evidence it. It may mean a file with bits of paper, but needs to be done. It may even be an outline on how they monitor their engineers abilities ie rate of failures, revisits etc, but at the moment we could not show them anything..
We have had a few incidences eg phoning for a new piece of equipment and engineer saying he needs to find out more about it, which hasnt been that reassuring.
We will be asking how they can provide evidence, but was wondering what would be the generally accepted approach. I am sure anyone who runs an EBME department at an acute has had to consider this already under CQC assessments, let alone their own QA processes.
