If I may be so bold Louis may I tag a question or two on
for John
You didn't say if the staff you took on were T.U.P.E. transfers from MEMS at Southend. If they weren't did they loose their jobs
What happens to your new staff if you loose the contract, do you absorb them or do they become "surplus to requirements"
Does the phrase "..keeping on your toes.." mean under cutting the competition to win the contract.
In my experience that is what normally impresses our masters who keep us in our kennels
