Perhaps a new topic called
User Tasks (or whatever) is called for here, Richard. I'll have a trawl through the archives later on (hopefully, Huw will beat me to it).
My take on things is that, in many ways biomeds have been, over the years, their own "worst enemy" in their eagerness to provide service excellence (understandably, of course). Meanwhile, many of the user staff have been only too happy to just sit back and let it all be done for them. What we in the trade generally refer to as "hand-holding", I think. In these days of so-called equality, with many users drawing a higher salary than the techs, a re-appraisal of the situation is well over-due, wouldn't you say?
