Eitan Medical, who are the global manufacturers of the SapphireTM Ambulatory Infusion Pump, have chosen to establish a direct operation in the UK in favour of third-party distribution and are now the official supplier and service provider of the SapphireTM range of infusion pumps and associated products and services in the UK.
With immediate effect, Eitan Medical UK Ltd have taken over responsibility for supply and service provision of the SapphireTM product range from ICU Medical. This means that anyone wishing to arrange service or repair, or enquire about training, spare parts, or accessories - should contact Eitan Medical UK Ltd.
“We are very excited to be setting up this brand-new operation in the UK in order to better serve the needs of our customers with local support from industry experts. Our direct approach will mean that we have a closer proximity to, and understanding of our customers, and will enable us to fulfil requests more efficiently and cost-effectively.” – Kean Crispin, UK Sales Director
To help deliver exceptional service to all SapphireTM users, Eitan Medical UK Ltd have selected Avensys UK Ltd as their authorised UK service provider. The team at Avensys are now fully trained to undertake all service and repair requirements, including warranty works on the SapphireTM pumps either at their Kidderminster facility or using their field engineering team.
Eran Eitan, Global Service Manager for Eitan Medical commented “Avensys are the perfect service partner for us because we share the same values in terms of offering exceptional service to our mutual customers. Their engineering team is skilled and experienced with great customer focus and their facility is industry leading. In addition to this they already have nationwide coverage for field service and repair, with most NHS Trusts supported by them.”
Please contact Eitan Medical UK Ltd directly if you have any questions or comments:
Phone: 01865 338 023